Forum Discussion
Blurred map, not loading
Hi,
Power BI - map is not showing properly. Some parts of map is blurred. I tried to leave it open whole day but it didnt load. I tried to reinstall the application. The same file works for my colleague normally without issues. We have same PC build, same RAM. Can you please help.
Hi Anonymous ,
Thank you for reaching out to the Microsoft Community Forum.
In addition to SolomonovAnton , I have added some more points.
1. Enable Map Visuals in Security Settings:
Go to File → Options and Settings → Options → Security . Ensure that Map and Geo visuals are enabled2. Switch Map Visual Type:
Try switching from Map to Azure Map or Filled Map, or vice versa — and see if rendering improves.3. Check Map Rendering Options:
Go to: File > Options and settings > Options .
Under Global > Security, scroll to Map and Filled Map visuals → Ensure "Use map and filled map visuals" is checkedNote: Also under Preview features, ensure Map visual updates are either enabled or disabled, depending on what your colleague has.
4. Check DPI and Display Scaling:
High DPI or display scaling issues can affect rendering: Right-click on your desktop > Display settings .Set Scaling to 100% (temporarily). Set Resolution to native display resolution. Restart Power BI5. Try the Same File in Another User Account on Your PC:
Sometimes user profile-specific settings affect behavior. Try opening the same .pbix file using another Windows user profile (or guest account) on your machine.6. Verify Map and Internet Connectivity:
Maps in Power BI use Bing Maps and require an active internet connection. Also make sure that Windows Location Services are enabled: Go to Windows Settings > Privacy > Location and turn on location access.Please refer community forum threads
Solved: Maps not working - Microsoft Fabric Community
Solved: Map Visualization Not Working - Microsoft Fabric Community
If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.
Thank you
5 Replies
Hi Anonymous ,
Thank you for reaching out to the Microsoft Community Forum.
In addition to SolomonovAnton , I have added some more points.
1. Enable Map Visuals in Security Settings:
Go to File → Options and Settings → Options → Security . Ensure that Map and Geo visuals are enabled2. Switch Map Visual Type:
Try switching from Map to Azure Map or Filled Map, or vice versa — and see if rendering improves.3. Check Map Rendering Options:
Go to: File > Options and settings > Options .
Under Global > Security, scroll to Map and Filled Map visuals → Ensure "Use map and filled map visuals" is checkedNote: Also under Preview features, ensure Map visual updates are either enabled or disabled, depending on what your colleague has.
4. Check DPI and Display Scaling:
High DPI or display scaling issues can affect rendering: Right-click on your desktop > Display settings .Set Scaling to 100% (temporarily). Set Resolution to native display resolution. Restart Power BI5. Try the Same File in Another User Account on Your PC:
Sometimes user profile-specific settings affect behavior. Try opening the same .pbix file using another Windows user profile (or guest account) on your machine.6. Verify Map and Internet Connectivity:
Maps in Power BI use Bing Maps and require an active internet connection. Also make sure that Windows Location Services are enabled: Go to Windows Settings > Privacy > Location and turn on location access.Please refer community forum threads
Solved: Maps not working - Microsoft Fabric Community
Solved: Map Visualization Not Working - Microsoft Fabric Community
If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.
Thank youHi Anonymous ,
If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.
Thank youHi @Adrian11111 ,
If my response has resolved your query, please mark it as the Accepted Solution to assist others. Additionally, a 'Kudos' would be appreciated if you found my response helpful.
Thank you
Based on your description, the issue seems isolated to your machine, even though hardware and report file are identical. Here’s a structured way to resolve this:
✅ Step-by-Step Fixes
- Check GPU Rendering Settings:
Go to File → Options and Settings → Options → Global → Preview features.
Then under Global → Display, disable “Use hardware graphics acceleration” and restart Power BI. - Clear Power BI Cache:
- Navigate to: C:\Users\YourUsername\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces
- Delete all folders inside.
- Restart Power BI. - Check Network and Proxy:
Map visuals rely on an internet connection and call Bing Maps APIs. If you're behind a corporate proxy or firewall, it might block it.
- Try using a mobile hotspot or different network.
- Also check with IT if Bing Maps is allowed. - Update Graphics Drivers:
Ensure your GPU drivers are fully up to date from Intel/NVIDIA/AMD directly, not just Windows Update. - Use Map in a Web Browser:
- Publish to Power BI Service (https://app.powerbi.com)
- See if the map loads correctly in a browser, which confirms if it's desktop-specific.
✔️ If my message helped solve your issue, please mark it as Resolved!
👍 If it was helpful, consider giving it a Kudos!
- Check GPU Rendering Settings:
