Forum Discussion
UserAuth error for running notebooks in Data Pipelines
Hi,
I have been running few notebooks in my pipeline for a few months, but from last wednesday, I started receiving the following errors:
Failed to get UserAuth access token. The error message is: 5000: An internal error has occurred. Please retry the operation at a later time. If the issue persists, please contact Microsoft support for further assistance..
I can manually execute the notebooks without using a pipeline. I have tried resetting my password, but it does not seems to help. Have anyone experienced this or being able to solve this?
Thanks in advance.
Hi gigi_c
You see the error message "Couldn't get the UserAuth access token. Error message 5000: Internal error occurred "usually indicates that there is a problem with the authentication service.
You can try the following:
Ensure that there are no ongoing service outages or issues with the authentication service.
Sometimes, cached credentials can cause problems.Try to clear the cached credentials and re-authenticate.
Regards,
Nono Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
4 Replies
Hi gigi_c
You see the error message "Couldn't get the UserAuth access token. Error message 5000: Internal error occurred "usually indicates that there is a problem with the authentication service.
You can try the following:
Ensure that there are no ongoing service outages or issues with the authentication service.
Sometimes, cached credentials can cause problems.Try to clear the cached credentials and re-authenticate.
Regards,
Nono Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Thank you, it works after clearing the cached credentials.
How do you clear the cached credentials in the pipeline?
How to clear the cached credentials?
