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gigi_c's avatar
gigi_c
Frequent Visitor
2 years ago
Solved

UserAuth error for running notebooks in Data Pipelines

Hi,    I have been running few notebooks in my pipeline for a few months, but from last wednesday, I started receiving the following errors: Failed to get UserAuth access token. The error message ...
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  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi gigi_c 

     

    You see the error message "Couldn't get the UserAuth access token. Error message 5000: Internal error occurred "usually indicates that there is a problem with the authentication service.

     

    You can try the following:

     

    Ensure that there are no ongoing service outages or issues with the authentication service.


    Sometimes, cached credentials can cause problems.

     

    Try to clear the cached credentials and re-authenticate.

     

    Regards,

    Nono Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi gigi_c 

 

You see the error message "Couldn't get the UserAuth access token. Error message 5000: Internal error occurred "usually indicates that there is a problem with the authentication service.

 

You can try the following:

 

Ensure that there are no ongoing service outages or issues with the authentication service.


Sometimes, cached credentials can cause problems.

 

Try to clear the cached credentials and re-authenticate.

 

Regards,

Nono Chen

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

gigi_c's avatar
gigi_c
Frequent Visitor
2 years ago

Thank you, it works after clearing the cached credentials.