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dapster105's avatar
dapster105
Advocate III
2 days ago

pbivisuals.powerbi.com server failure

We're using PBI Embedded with some certified custom visuals including Plotly.

These custom visuals have stopped displaying recently and we've traced the problem to simple GET calls on pbivisuals.powerbi.com returning data so incredibly slowly that the visual times out.

Occasionally that server will return the requested json definition (all 38MB of it) in 150ms. But the vast majority of times it will respond at less than 10kb per second (or not at all) and the request will ultimately time out.

This is very easy to replicate in any browser by trying to access the Plotly visual definition directly:

https://pbivisuals.powerbi.com/plotlyJSVisualEEDDFAAB4619388784AE7972BC162ECDFAAB46196.2.1.0.0.cc6d7a5f02f9a7ef6a04543a2a66140847cec0ac298cbe8d7eb853fead875102.pbiviz.json

We've tested fetching this via VPN across multiple global locations, via different browsers on different machines etc and is is almost always paralyzingly slow.

Is anyone able to suggest how to get Microsoft to look at this?

Just to reiterate, our production reporting platform is effectively down atm because of this server-side issue.

Thanks for any assistance you can offer!

General Comment

1 Reply

  • v-achippa's avatar
    v-achippa
    Community Support
    1 day ago

    Hi dapster105​,

    Thank you for reaching out to Microsoft Fabric Community.

    Here this looks like a service-side performance issue with the pbivisuals.powerbi.com endpoint used to retrieve the custom visual package. Since the same url is consistently slow across different networks and browsers, this does not look like an embedded configuration issue.

    Please raise a Microsoft support ticket and include the affected url and request timings so the service team can investigate the endpoint.

    Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

    Thanks and regards,
    Anjan Kumar Chippa