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dapster105's avatar
dapster105
Icon for Advocate III rankAdvocate III
1 month ago

pbivisuals.powerbi.com server failure

We're using PBI Embedded with some certified custom visuals including Plotly. These custom visuals have stopped displaying recently and we've traced the problem to simple GET calls on pbivisuals.pow...
General Comment
v-achippa's avatar
v-achippa
Icon for Community Support rankCommunity Support
1 month ago

Hi dapster105​,

Thank you for reaching out to Microsoft Fabric Community.

Here this looks like a service-side performance issue with the pbivisuals.powerbi.com endpoint used to retrieve the custom visual package. Since the same url is consistently slow across different networks and browsers, this does not look like an embedded configuration issue.

Please raise a Microsoft support ticket and include the affected url and request timings so the service team can investigate the endpoint.

Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

Thanks and regards,
Anjan Kumar Chippa