Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Export to File in Group stopped working (strange error)

Hello,

 

Project description:

We use app owns data model with PBI Embedded.

Recently Export to File in Group stopped working.

We receive the following error:

"status": "Failed",
    "error": {
        "code": "RefreshUserMetadataAPIError",
        "message": "RootActivityId(-): Screenshot Service Client received a user error exception. Response had <ErrorCode=RefreshUserMetadataAPIError> and <StatusCode=400>",
        "details": []
    }
 
This is pretty urgent, so we would appreciate a prompt response.
Thank you!
Need Help

7 Replies

  • jwademcg's avatar
    jwademcg
    Advocate I
    5 years ago

    Receiving same error, urgent for us as well.

     

    Going to open ticket.

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      jwademcg Did you solve the problem or do you have any information from the support team?

      • jwademcg's avatar
        jwademcg
        Advocate I
        5 years ago

        Anonymous for the one in February, it was confirmed as a bug that they fixed overnight.  But I did receive it again on one report for the first time again yesterday as well, but have had several sucessfull exports since then so hopefully it was just transient.  Have you been getting the error recently as well?

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    How were you able to generate that error in C#?  All I can get out of the body is these.

    public string Id { get; set; }
    [JsonProperty(PropertyName = "createdDateTime")]
    public DateTime? CreatedDateTime { get; set; }
    [JsonProperty(PropertyName = "lastActionDateTime")]
    public DateTime? LastActionDateTime { get; set; }
    [JsonProperty(PropertyName = "reportId")]
    public Guid? ReportId { get; set; }
    [JsonProperty(PropertyName = "reportName")]
    public string ReportName { get; set; }
    [JsonProperty(PropertyName = "status")]
    public ExportState? Status { get; set; }
    [JsonProperty(PropertyName = "percentComplete")]
    public int? PercentComplete { get; set; }
    [JsonProperty(PropertyName = "resourceLocation")]
    public string ResourceLocation { get; set; }
    [JsonProperty(PropertyName = "ResourceFileExtension")]
    public string ResourceFileExtension { get; set; }
    [JsonProperty(PropertyName = "expirationTime")]
    public DateTime? ExpirationTime { get; set; }