Forum Discussion
Dashboard tiles not updating
Anonymous Do they remain stagnant even after you click on the elipses in the upper right hand corner of the dashboard page and select "Refresh dashboard tiles"?
Anonymous, I'm a fan. Thanks for the quick reply. And, yes, they remain stagnant after clicking the Refresh Dashboard Tiles.
- Greg_Deckler
Community Champion
One other thing that I will mention and it is only because I have seen people tripped up by it, are you 100% certain that the filters in place for the visualization at the time the tile was pinned aren't effectively preventing it from updating? In other words, the dashboard tile is actually correct because of the filters that were in place when it was pinned.
I only mention it because that is a common issue.
lizrowdenHelper I
So does this mean that users cannot change the filters and see that change reflected in their dashboard without re-pinning it with the new filter?
Anonymous These random issues are tough to resolve.. as sometimes there isn't anything that can be done on the user side. Maybe try adding a new tile from the report to the dashboard to "force" a refresh of the other tiles? (purely a suggestion, I don't know if it would work.)
Other than that, the only thing I can say is check back after awhile - but even then there have been cases where nothing updates.
(As I'm sure you are aware, the official statement is that it takes at least 15 minutes for tiles to update after the report).
