Forum Discussion
Dashboard tiles don't work properly
Memorable MemberHi Daewon ,
Dashboard tiles not showing up? Annoying! Here are some quick, realistic checks:
Browser Cache: Tell users to clear their browser cache/cookies, or try incognito. Often works.
Permissions: Double-check users have "Build" permission on datasets and "Viewer" on all source reports. It's easy to miss one.
Gateway Status: Since it's live connect, confirm your on-premises data gateway is running fine and online. Restart it if unsure.
Browser Extensions: Ask users to temporarily disable any ad-blockers or security extensions. They can sometimes block rendering.
Capacity Load (Premium): If on Premium, check if your capacity is overloaded when users try to view.
Direct Report Access: Have affected users try opening one of the source reports directly. Does that load? Helps narrow it down.
Hope this helps!
Best Regards,
Jainesh Poojara | Power BI Developer
Hello! Thanks for the tips.
- Browser cache isn't an issue here. For multiple users tiles don't load even after the cache was cleared
- Permissions were checked as well. Even admins of the workspace where reports and the dashboard are published, experience this issue
- There're no problems with the gateway either
- When clicked on a tile that doesn't render, users get transfered to the original report and everything looks as it's supposed to look like. It's a dashboard only problem