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Anonymous's avatar
Anonymous
Not applicable
5 years ago

AccesUnauthorized Gateway

Hello Guys,   I'm facing a huge problem about refreshing my dashboards on the app.powerbi. The gateway system is not working well and showing the follow screen: with the same credential,...
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V-lianl-msft's avatar
V-lianl-msft
Community Support
5 years ago

In this secnario, I suggest you check the logs first.

You can see On-premises data gateway service logs under: 

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

And On-premises data gateway service event logs  under Application and Services Logs.

 

Then please restart enterprise gateway service via command:

net stop PBIEgwService

net start PBIEgwService

 

If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway