Microsoft Fabric Subscription Issue

The first thing to establish is what service generated the AUD $392 charge. A cancelled Fabric trial does not automatically mean every Microsoft subscription associated with the account has been cancelled.

1. Sign in to the Azure portal and review Cost Management + Billing -> Invoices and Cost Management + Billing -> Cost analysis. The invoice should identify the exact subscription, service, and billing period associated with the charge.
2. In Cost Management + Billing -> Subscriptions, verify whether any Azure subscription is still in an Active state. It is possible for a Fabric trial to be cancelled while an Azure subscription remains active and continues to incur charges.
3. If you used Fabric through an Azure backed capacity, review the subscription's resource list for any active Fabric capacities or other billable Azure resources. In many cases, the unexpected charge is caused by a resource that remained deployed rather than the trial itself.
4. Check Microsoft 365 Admin Center -> Billing -> Your products (if accessible for your account) to confirm there are no active paid Microsoft subscriptions or recurring renewals associated with the same tenant.
5. A declined card payment does not cancel a subscription or outstanding invoice. If a balance exists, payment attempts may continue until the underlying subscription and billing relationship are resolved.

One additional check worth performing is to compare the billing date of the AUD $392 charge against the date you cancelled the trial. If the charge relates to usage that occurred before cancellation, it may appear on a subsequent invoice even though the trial has already been ended.

Relevant Microsoft documentation:

• Fabric trial cancellation: https://learn.microsoft.com/fabric/enterprise/fabric-close-end-cancel
• Cancel an Azure subscription: https://learn.microsoft.com/azure/cost-management-billing/manage/cancel-azure-subscription

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