I have developed a diverse background in leadership and management with specific areas of expertise including, Microsoft technologies, demand response operations, customer satisfaction, data analytics, project management, call center management, and operations management. USAF veteran. ★ Ability to travel more than 90% of the time and live/work abroad for extended periods of time (travel to India, travel to EU). ★ As an advocate of lifelong learning, professional certifications include: https://www.credly.com/users/thomas-rice/badges Microsoft Certified - Power Platform Solution Architect Expert Microsoft Certified - Power Platform Functional Consultant Associate Microsoft Certified - Power Platform App Maker Associate Microsoft Certified - Power BI Data Analyst Associate Microsoft Certified - Power Platform Developer Associate Microsoft Certified - Power Platform Fundamentals Microsoft Certified - Dynamics 365 Field Service Functional Consultant Associate Microsoft Certified - Dynamics 365 Fundamentals (ERP) Microsoft Certified - Dynamics 365 Fundamentals (CRM) Microsoft Certified - Azure AI Fundamentals Microsoft Certified - Azure Data Fundamentals Microsoft Certified - Azure Fundamentals Microsoft Certified - Microsoft 365 Fundamentals Microsoft Certified - Security, Compliance, and Identity Fundamentals Microsoft Certified - Microsoft Office Specialist - Excel 2016 Expert HackerRank Certified - SQL Basic Project Management Professional (PMP) Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO) Certified Call Center Manager (CCCM) Certified Workforce Manager (CWFM) TalkDesk - Certified Advanced Admin TalkDesk - Certified Admin ★ My Playbook: #LoveWhatYouDo #NeverStopLearning #WorkLifeEffectiveness #Volunteer #Travel Respectfully, Tom https://www.linkedin.com/in/ricethomas/