Issues Signing into Android mobile app

[Tiydan]

I keep getting authentication error massages when trying to sign in with my Android mobile app, someone help

[Maqb]

I have this problem

Error: ServerConnectionFailure
Exception: com.microsoft.powerbi.app.authentication.OneAuthException: API_CONTRACT_VIOLATION
Session: 5a54d53c-0af5-4bee-b4a7-345edb35f004

Please help me

[DorAsh]

We appreciate your reaching out regarding the issue.

As forum posts provide limited information for offering support and due to privacy concerns, we kindly ask that you send a direct email to our support team at mpbisup@microsoft.com.

Please include in your email a detailed description of the issue, the error message you encountered, and any relevant screenshots.

This will help us assist you more effectively.

Thank you,

The Power BI team.

[v-shex-msft]

Hi @Tiydan,

Can you please share more information to help us clarify and reproduce your scenario. e.g. power bi mobile app version, device type, and Android system version.

In addition, what type of service are you connected to? Power bi service, SQL report server, or power bi report server?

Regards,

Xiaoxin Sheng