problem with payment

[BEPPCO]

i have this problem knowing that the card is active and contains a balance that stopped all of a sudden

"There's an unpaid balance for subscriptions charged to ‎MasterCard ****‎. Payment is needed to keep your subscriptions active."

and whenever I try to pay, this problem appears

"There was an issue submitting your request. Try again or contact support for assistance."

i need help😣 

[v-yetao1-msft]

Hi @BEPPCO 

For ordering and payment related questions you can contact the phone number in the picture .

Data Visualization | Microsoft Power BI

Best Regards,
Community Support Team _ Ailsa Tao