Unable to sign in to Power BI desktop

[Anonymous]

I downloaded a report file from the online service, when I open the file I am asked to sign in, after entering my email address this is what pops up on my screen. This prevents me from viewing the contents of the file.

How can I get around this issue? I've tried both on and off company network.

Details of the error message:

Feedback Type:
Frown (Error)

Timestamp:
2023-12-27T15:21:36.6122892Z

Local Time:
2023-12-27T09:21:36.6122892-06:00

Session ID:
4ce80dd6-28c6-45ce-83b1-192710e58e10

Release:
December 2023

Product Version:
2.124.1052.0 (23.12) (x64)

Error Message:
We encountered an error while trying to connect.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.ReportPreparer.ValidateLiveConnectionProperties(Report report, IPowerBIWindowService windowService, Boolean& isSameConnection, ValidationStatus& validationStatus)
at Microsoft.PowerBI.Client.Windows.ReportPreparer.<Prepare>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.PowerBIPackagingService.<Open>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.BiPackageOperationHandler.<LoadPbiFile>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentFileManager.<ExecuteAndHandleFileOpenErrors>d__42.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentFileManager.<>c__DisplayClass29_0.<<OpenFileAndSetAsCurrent>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c__DisplayClass13_0`1.<<BlockUIAndRun>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
at Microsoft.PowerBI.Client.Windows.Services.CurrentFileManager.OpenFileAndSetAsCurrent(IPowerBIWindowService windowService, IPowerBIFile fileToOpen, Nullable`1 entryPoint)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IPowerBIWindowService windowService, ICurrentFileManager currentFileManager, IFileHistoryManager fileHistoryManager, CommandLine commandLine, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager, IPowerBITelemetryService telemetryService)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_2.<<RunApplication>b__7>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__102_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
We encountered an error while trying to connect.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo, String messageDetail)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleKnownExceptions(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__102_0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_0.<RunApplication>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

OS Version:
Microsoft Windows NT 10.0.22631.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
70.6 GB

Private Memory:
528 MB

Peak Working Set:
1.13 GB

IE Version:
11.1.22621.0

User ID:
82e9cc54-0b39-403f-b1a5-08ea181e2cd1

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Snapshot Trace Logs:
C:\Users\LAquino\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot41e6244f-36d2-4f03-a99c-10c5e3ed42e5.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\LAquino\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_enhancedTooltips
PBI_sparklines
PBI_scorecardVisual
PBI_NlToDax
PBI_fieldParametersSuperSwitch
PBI_backstageUI
PBI_setLabelOnExportPdf
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_modelExplorer
PBI_daxQueryView

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_b2bExternalDatasetSharing
PBI_angularRls
PBI_onObject
PBI_dynamicFormatString
PBI_oneDriveSave
PBI_oneDriveShare
PBI_useModernPublishDialogs
PBI_gitIntegration
PBI_aiNarrativesVisual
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorCode:
LiveConnectValidationFailed

DPI Scale:
100%

Supported Services:
Power BI

Formulas:

section Section1;

[v-yetao1-msft]

Hi  @Anonymous 

What is your Desktop version ? You can try clearing Desktop's cache and then opening the report again.

Go to file>options>data load>clear cache

Best Regards,
Community Support Team _ Ailsa Tao

[Anonymous]

Hi @v-yetao1-msft 

I tried what you suggested but unfortunatley, I am still receiving the same message. I wonder if it has to do with my computer. If I use azure virtual desktop then I can sign into power bi desktop, otherwise I cannot. 

- Luis

[richardrann]

Hi, can you reach api.powerbi.com from your desktop?

Can you try the Powershell command:

"test-netconnection api.powerbi.com -port 433"

[richardrann]

Resolved if anyone is interested.

We changed our private DNS routing for api.powerbi.com