Score Sentiment Stopped working July 1, 2024

Hi Jumpkicks 

What is your data source ? Is your data source working properly? If you recreate a report, can you get data from that data source?

Best Regards,
Community Support Team _ Ailsa Tao

the datasource works correctly, we have many reports connected and still refreshing, only a single report with a single table that has a Score Sentiment is not working. I tried recreating the table and it works until the Score Sentiment is added then breaks with the same issue.

Hi Jumpkicks 

Can you describe in detail how you added Score Sentiment? Show us how you did it by taking a screenshot or a video.

Best Regards,
Community Support Team _ Ailsa Tao

I add it using the Text Analytics option in the "Transform Data" window. I have tested with Detect Language and Extract key phrases and they work as expected. it is only Score Sentiment that doesnt work:

Hi Jumpkicks 

So far, I haven't found any similar known issues. you haven't made any changes in the meantime, have you? What versions of Desktop and Service are you currently using?

Best Regards,
Community Support Team _ Ailsa Tao

As of July 15th 2024, I am experiencing the same issue with AIFunctions and score sentiment.

Same problem here as of Jul 13th 2024.

Customer facing issue.  Urgent!

I am aslo experiencing the same issue. Our report refreshes every week, and today's refresh (7/15) failed due to the Score Sentiment function.

The other Text Analytics functions work properly but not the Score Sentiment one.

Yep.. same here.. other analytics works, so it doesnt seem like its a data source credentials issue.

Same problem for desktop and service.

Same issue for us. We've tried recreating a fresh report to invoke the Score Sentiment AIFunction and receive the same error.