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Jumpkicks

Score Sentiment Stopped working July 1, 2024

Submitted by Microsoft Employee on ‎07-08-2024 10:15 AM

We have a report with Score Sentiment that has been successfully refreshing for many months, as of July 1st it stopped refreshing on both Desktop and Web with the following Error:

 

DataSource.Error: An error happened while reading data from the provider: 'An internal error occurred.'
Details:
DataSourceKind=AIFunctions
DataSourcePath=AIFunctions
DataSourceKind.2=AdoDotNet
DataSourcePath.2=AI.Provider/

 

No change has been made to the report

Status: Delivered
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30 Comments (30 New)
Comments
Anonymous
Not applicable
‎07-08-2024 07:46 PM

Hi @Jumpkicks 

What is your data source ? Is your data source working properly? If you recreate a report, can you get data from that data source?

 

Best Regards,
Community Support Team _ Ailsa Tao

Jumpkicks
Microsoft Employee
Microsoft Employee
‎07-09-2024 03:05 PM

the datasource works correctly, we have many reports connected and still refreshing, only a single report with a single table that has a Score Sentiment is not working. I tried recreating the table and it works until the Score Sentiment is added then breaks with the same issue.

Anonymous
Not applicable
‎07-09-2024 10:50 PM

Hi @Jumpkicks 

Can you describe in detail how you added Score Sentiment? Show us how you did it by taking a screenshot or a video.

 

Best Regards,
Community Support Team _ Ailsa Tao

Jumpkicks
Microsoft Employee
Microsoft Employee
‎07-10-2024 09:29 AM

I add it using the Text Analytics option in the "Transform Data" window. I have tested with Detect Language and Extract key phrases and they work as expected. it is only Score Sentiment that doesnt work:

Jumpkicks_0-1720628750586.png

 

Anonymous
Not applicable
‎07-10-2024 10:12 PM

Hi @Jumpkicks 

So far, I haven't found any similar known issues. you haven't made any changes in the meantime, have you? What versions of Desktop and Service are you currently using?

 

Best Regards,
Community Support Team _ Ailsa Tao

Anonymous
Not applicable
‎07-15-2024 08:28 AM

As of July 15th 2024, I am experiencing the same issue with AIFunctions and score sentiment.

rnehrboss
Helper II
Helper II
‎07-15-2024 09:47 AM

Same problem here as of Jul 13th 2024.

 

Customer facing issue.  Urgent!

jgburgos
New Member
‎07-15-2024 10:51 AM

I am aslo experiencing the same issue. Our report refreshes every week, and today's refresh (7/15) failed due to the Score Sentiment function.

 

jgburgos_0-1721065685342.png

The other Text Analytics functions work properly but not the Score Sentiment one.

rnehrboss
Helper II
Helper II
‎07-15-2024 11:43 AM

Yep.. same here.. other analytics works, so it doesnt seem like its a data source credentials issue.

Same problem for desktop and service.

 

 

joshrobbins
Regular Visitor
‎07-15-2024 12:36 PM

Same issue for us. We've tried recreating a fresh report to invoke the Score Sentiment AIFunction and receive the same error. 

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