Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.

Power BI was unable to read the application metadata.

Suddenly can't access Power BI web from a VM (Azure West US 2). 

Using the app launcher from office.com, I get:

 

TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.
Date and Time: 2023-05-23 07:16:27Z
Activity Id: 7916034f-bcf6-4168-80bd-5a53077bfbe6
Request Id: 49a2b6e4-3d0e-4cd9-959e-98dfc0d1169b

Trying a link straight to a workspace, I get a blank page.

Works OK (if a bit slow) from my laptop (Australia).

 

Status: Investigating

Hi @mike_honey ,

 

1. Please clear browser cache then access the Power BI Service again. 

2.  You may check the thread related post refers to :

https://community.powerbi.com/t5/Issues/power-bi-was-unable-to-read-the-application-metadata/idi-p/6... 

Also please check if the issue only happens to yourself or all users in your organization.

 

Best Regards,
Community Support Team _ Caitlyn

Comments
v-xiaoyan-msft
Community Support
Status changed to: Investigating

Hi @mike_honey ,

 

1. Please clear browser cache then access the Power BI Service again. 

2.  You may check the thread related post refers to :

https://community.powerbi.com/t5/Issues/power-bi-was-unable-to-read-the-application-metadata/idi-p/6... 

Also please check if the issue only happens to yourself or all users in your organization.

 

Best Regards,
Community Support Team _ Caitlyn

mike_honey
Memorable Member

This seemed to be a service issue. Anyway, it has been working OK for a day or so now.
https://twitter.com/MSFT365Status/status/1660914676027338753?s=20