Matrix Visual Doesn't Render in Chrome

[jholloway]

As of the latest update, the matrix visual will no longer render in Chrome after publishing to app.powerbi.com.  This was tested on four workstations at our organization.  The matrix displays fine in Power BI Desktop and Edge but is completely invisible in Chrome.  It appears that the matrix is the only affected visual.

[Anonymous]

Hi @jholloway ,

I tried to reproduce your problem but it didn't work.
It is working fine on my side, my test chrome version is:

Version 119.0.6045.200 (Official Build) (64-bit)

Sometimes, old or corrupted browser cache can cause rendering issues. Clear your browser cache and cookies, then try reloading the matrix visuals.

Best regards,
Community Support Team_ Scott Chang

[jholloway]

Hello Scott.  Unfortunately clearing the cache did not help.  I can reproduce this on four workstations across several reports.  Additionally, another issue was reported yesterday that I was able to replicate.  When using the Export Data option from the table visual with the ellipses, the popup does not appear in Chrome.  Clicking the option in Edge will produce a popup that allows the end user to select from Current Data/Summarized Data/Underlying Data.  However, clicking the option in Chrome does nothing and does not allow the user to progress in saving the data.  

I've attached a couple of pictures below to show the rendering difference in Chrome vs. Edge for one of the matrix visuals.

 

[Anonymous]

Hi @jholloway ,

We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

Best regards.
Community Support Team_Scott Chang