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Cannot open jira billing reports

Everytime I try to open a billing report through jira I recieve the same error message.



DataSource.Error: Failed to find or load the registred Framework Data Provider.. This is a configuration issue with the file 'C:\Windows\Microsoft.NET\Framework64\v.4.0.30319\Config\machine.config'.



Load was cancelled by an error in loading a previous table



Load was cancelled by an error in loading a previous table"


Please help! I need to view these reports...

Status: Needs Info
Microsoft Employee



Are you using the JIRA template in Power BI Desktop? From the error message, it seems to be related to the .NET Framework. You can try to reinstall the .NET 4 to see if it helps.

BTW, do you receive the same error message when opening other PBIX files?


Best Regards,

Impactful Individual
Status changed to: Needs Info
New Member

@v-haibl-msft No, I am not using the JIRA template. I am only using the software to look at reports. I have tried reinstalling all the .Net frameworks and nothing worked. Other reports do not open also they recieve the same error. Any PC I am using has this issue.