Cannot access to app.powerbi.cn

[ElijahHe1998]

I am trying to access the Power BI Service web homepage.

It takes a while loading and then shows the error.

Any help would be much appreciated!!!

[Anonymous]

Hi  @ElijahHe1998 

I need to confirm that you're able to use it properly now, because at the moment Support says that everything is working fine.

Best Regards,
Community Support Team _ Ailsa Tao

[ElijahHe1998]

Hi @Anonymous 

I access to app.powerbi.cn with an account which I had purchased PPU license and the error page is still displayed.

Actually, I'm able to upload the pbix file successfully using an http request, but because I want to generate the online link to the report, I have to go to Power BI Service Management page, which is not accessible now.

Tanks for your reply!

[Anonymous]

Hi  @ElijahHe1998 

This issue may need to be analyzed further by looking at the backend logs, and if the issue still exists, it is recommended that you visit the website below to open a phone case.

https://www.21vbluecloud.com/support/

Best Regards,
Community Support Team _ Ailsa Tao