Fabric outlook activity switch account fail

[Richardzhu]

The user is able to access the system normally on his colleague's browser, but encounters issues on his own: before entering the Fabric platform, the customer needs to log in to their own account first. However, when attempting to switch to another account on the Fabric interface, the interface forcibly redirects to the login completion page, which displays the login completion information of the customer's original account. In summary, the customer is unable to switch between different login accounts on the Fabric platform. The customer has already tried clearing session information and changing browsers (such as Google Chrome), but he does not have the authority to uninstall the browser for a complete reinstallation.
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How to solve this question user can't change to another account and he was forced to login in his original account ? 

[v-yaningy-msft · Accepted solution]

Hi, @Richardzhu 

After testing, everything works fine with the login function after switching accounts. In general, you can try to solve this problem using the following methods.
1. Log in using the private window
2. Change your account password
3. Make sure all cookies/cache are cleared, try again despite your description of having cleared cookies/cache.
If the above doesn't work, then the fastest solution would be to look for the company's computer support and request a reinstallation of the browser, hope this helps.

Best Regards,
Yang
Community Support Team

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

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