Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Join us for an expert-led overview of the tools and concepts you'll need to become a Certified Power BI Data Analyst and pass exam PL-300. Register now.

Reply
Anonymous
Not applicable

Frequent callers to call center

Hi 

I have data where it has phone numbers, callID, Date like below, I would like to add new column if phone numbers are same and call Id is different and date is similar I would like to tag as called on same day , if phone number is same and call ID is different and date is diffent i would like to tag as per teh date difference called after 1day or 2days, if the phone numbers are same and call ID is same I dnt want to tag them.

phone numberCallID       Date                         New Column
123-456-789                      ABC       15-sep-2022 Called on same day
123-456-789  ABC     15-sep-2022  
123-456-789     XYZ   15-sep-2022   Called on same day
123-456-789       GHC       16-sep-2022  Called on next day
789-123-456    JKU18-sep-2022 
789-123-456   YOU  20-sep-2022called after 2days
456-789-123HBJ20-sep-2022non repeat
456-789-123HBJ20-sep-2022non repeat

           Please help me on this
       

1 ACCEPTED SOLUTION
v-easonf-msft
Community Support
Community Support

Hi, @Anonymous 

You need to sort the table and add an index column in PQ like:

veasonfmsft_0-1663325717527.png

Then  try calculated column like:

Index1 = RANKX(FILTER(ALL('Table'),'Table'[phone number]=EARLIER('Table'[phone number])),'Table'[Index],,ASC,Dense)
Result =
VAR _mindate =
    CALCULATE (
        MAX ( 'Table'[Date] ),
        FILTER ( ALLEXCEPT ( 'Table', 'Table'[phone number] ), 'Table'[Index1] = 1 )
    )
VAR _datediff =
    DATEDIFF ( _mindate, 'Table'[Date], DAY )
RETURN
    SWITCH (
        TRUE (),
        'Table'[Index1] = 1, BLANK (),
        _datediff = 0, "Called on same day",
        _datediff = 1, "Called on next day",
        "Called after " & _datediff & " days"
    )

veasonfmsft_1-1663325881263.png

Best Regards,
Community Support Team _ Eason

View solution in original post

2 REPLIES 2
Anonymous
Not applicable

Thank you so much! It worked 🙂

v-easonf-msft
Community Support
Community Support

Hi, @Anonymous 

You need to sort the table and add an index column in PQ like:

veasonfmsft_0-1663325717527.png

Then  try calculated column like:

Index1 = RANKX(FILTER(ALL('Table'),'Table'[phone number]=EARLIER('Table'[phone number])),'Table'[Index],,ASC,Dense)
Result =
VAR _mindate =
    CALCULATE (
        MAX ( 'Table'[Date] ),
        FILTER ( ALLEXCEPT ( 'Table', 'Table'[phone number] ), 'Table'[Index1] = 1 )
    )
VAR _datediff =
    DATEDIFF ( _mindate, 'Table'[Date], DAY )
RETURN
    SWITCH (
        TRUE (),
        'Table'[Index1] = 1, BLANK (),
        _datediff = 0, "Called on same day",
        _datediff = 1, "Called on next day",
        "Called after " & _datediff & " days"
    )

veasonfmsft_1-1663325881263.png

Best Regards,
Community Support Team _ Eason

Helpful resources

Announcements
Join our Fabric User Panel

Join our Fabric User Panel

This is your chance to engage directly with the engineering team behind Fabric and Power BI. Share your experiences and shape the future.

June 2025 Power BI Update Carousel

Power BI Monthly Update - June 2025

Check out the June 2025 Power BI update to learn about new features.

June 2025 community update carousel

Fabric Community Update - June 2025

Find out what's new and trending in the Fabric community.