Sum with multiple filters for different columns in the same table

[TJCappy]

Ihave two tables,
1 is employeedirectory and has thr following columns:
employeename
EmployeeID
department
Title


2 is XFX Genesys Agent queue and has the following columns:
Interaction type,
Queuename,
Accepted,
Agent name,
Handle time,
AgentID.


the two tables are connected by columns EmployeeID and AgentID
I need to create a measure that will give me the number of calls each agent has accepted "inbound" from each of the queues 

the  Accepted column is a number that represents the total number of calls accepted within the period of an hour.

I have tried the following but nothing seems to give me the result I need 


a)
Calls Accepted by Agent = CALCULATE( SUMX( FILTER( 'xFX Genesys Agent Queue', 'XFX Genesys Agent Queue'[Interaction type] = "Inbound" && 'XFX Genesys Agent Queue'[Accepted] > 0 ), 'XFX Genesys Agent Queue'[Accepted] ) )

b)
Calls Accepted by Agent = CALCULATE( COUNTROWS('XFX Genesys Agent Queue'), FILTER( X'FX Genesys Agent Queue', 'FX Genesys Agent Queue'[Interaction type] = "Inbound" && 'XFX Genesys Agent Queue'[Accepted] > 0 ) )

I have also tried various combinations of summarize and summarizecolumn 

All to no avail

can someone please help me out.  Thanks

[v-yohua-msft · Accepted solution]

Hi, @TJCappy 

Based on your information, I created two sample tables:

Then create a new measure and try the following dax expression:

Calls Accepted by Agent = 
SUMX(
    FILTER(
        'XFX Genesys Agent Queue', 
        'XFX Genesys Agent Queue'[InteractionType] = "Inbound" && 
        'XFX Genesys Agent Queue'[Accepted] > 0
    ), 
    'XFX Genesys Agent Queue'[Accepted]
)

You can create another slicer and put the Queuename in it to filter the number of times different Queuenames are used.

Here is my preview:

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Best Regards

Yongkang Hua

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