This powerful tool used as an end-to-end solution for on-site service technicians has paved the way for organizations to provide more proactive field services.
Microsoft Dynamics 365 for Field Service are now focusing on these three areas.
- Technician success through integration with Dynamics 365 Guides.
- Continued investment in proactive service with Azure IoT.
- Ongoing improvements in resource scheduling.
What’s new: Mixed reality guides for Field Service
Dynamics 365 Guide is a new mixed reality that will help employees learn as they do so. With step-by-step instructions, the Dynamics 365 guide accompanies employees with the tools and parts they need in 3D space and how to use them.
In addition to experience using Dynamics 365 guides, all managers need to create a computer guide that creates interactive content, captures photos and videos, imports 3D models, and transforms corporate knowledge into a repeatable learning tool. Field Service Mixed Reality Guides allow you to seamlessly integrate Dynamics 365 guides into the main service area by adding specific guides to your ordering service task.
For detail visit the official site of Microsoft
https://dynamics.microsoft.com/en-us/roadmap/field-service/
