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Can't uninstall on-premise gateway
Hi Team, I have trouble with uninstalling on premise gateway. It says that there was an error and I get error log as shown below. Has anyone solution for this? and i have restart the laptop and tried multiple times but no luck. Please check and provide the detaiils === Verbose logging started: 07/11/2025 18:11:12 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Package Cache\{3ad9b3ce-fb87-4500-a4a9-68bcd3c696e4}\On-premises data gateway.exe === MSI (c) (04:58) [18:11:12:586]: Resetting cached policy values MSI (c) (04:58) [18:11:12:586]: Machine policy value 'Debug' is 0 MSI (c) (04:58) [18:11:12:586]: ******* RunEngine: ******* Product: {68656F87-0B8B-40A3-9E84-665BAD01936A} ******* Action: ******* CommandLine: ********** MSI (c) (04:58) [18:11:12:587]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (04:58) [18:11:12:587]: Grabbed execution mutex. MSI (c) (04:58) [18:11:12:671]: Cloaking enabled. MSI (c) (04:58) [18:11:12:671]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (04:58) [18:11:12:680]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (CC:E4) [18:11:12:714]: Running installation inside multi-package transaction {68656F87-0B8B-40A3-9E84-665BAD01936A} MSI (s) (CC:E4) [18:11:12:714]: Grabbed execution mutex. MSI (s) (CC:34) [18:11:12:721]: Resetting cached policy values MSI (s) (CC:34) [18:11:12:721]: Machine policy value 'Debug' is 0 MSI (s) (CC:34) [18:11:12:721]: ******* RunEngine: ******* Product: {68656F87-0B8B-40A3-9E84-665BAD01936A} ******* Action: ******* CommandLine: ********** MSI (s) (CC:34) [18:11:12:722]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (CC:34) [18:11:12:738]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (CC:34) [18:11:12:742]: MSCOREE not loaded loading copy from system32 MSI (s) (CC:34) [18:11:12:764]: End dialog not enabled MSI (s) (CC:34) [18:11:12:766]: Original package ==> C:\Windows\Installer\105153fe.msi MSI (s) (CC:34) [18:11:12:766]: Package we're running from ==> C:\Windows\Installer\105153fe.msi MSI (s) (CC:34) [18:11:12:786]: APPCOMPAT: Uninstall Flags override found. MSI (s) (CC:34) [18:11:12:789]: APPCOMPAT: Uninstall VersionNT override found. MSI (s) (CC:34) [18:11:12:789]: APPCOMPAT: Uninstall ServicePackLevel override found. MSI (s) (CC:34) [18:11:12:790]: APPCOMPAT: looking for appcompat database entry with ProductCode '{68656F87-0B8B-40A3-9E84-665BAD01936A}'. MSI (s) (CC:34) [18:11:12:791]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'DisablePatch' is 0 MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'AllowLockdownPatch' is 0 MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'DisableLUAPatching' is 0 MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'DisableFlyWeightPatching' is 0 MSI (s) (CC:34) [18:11:12:832]: APPCOMPAT: looking for appcompat database entry with ProductCode '{68656F87-0B8B-40A3-9E84-665BAD01936A}'. MSI (s) (CC:34) [18:11:12:832]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (CC:34) [18:11:12:832]: Transforms are not secure. MSI (s) (CC:34) [18:11:12:832]: Note: 1: 2205 2: 3: Control MSI (s) (CC:34) [18:11:12:832]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Admin\AppData\Local\Temp\On-premises_data_gateway_20251107180957_000_DataMovement.GatewayComponents.msi.log'. MSI (s) (CC:34) [18:11:12:832]: Command Line: ALLUSERS=1 ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 INSTALLLOCATION=C:\Program Files\On-premises data gateway CONFIGFILESBACKUPLOCATION=C:\Users\Admin\AppData\Local\Temp\bazdf5xs.ptj\GatewayComponents DEBUGCUSTOMACTIONS= WIXFAILWHENDEFERRED= REBOOT=ReallySuppress IGNOREDEPENDENCIES=ALL REMOVE=ALL CURRENTDIRECTORY=C:\Windows\ImmersiveControlPanel CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=2820 MSI (s) (CC:34) [18:11:12:832]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{71BE6FC4-A178-4F06-A03A-600B3A26ED85}'. MSI (s) (CC:34) [18:11:12:832]: Product Code passed to Engine.Initialize: '{68656F87-0B8B-40A3-9E84-665BAD01936A}' MSI (s) (CC:34) [18:11:12:832]: Product Code from property table before transforms: '{68656F87-0B8B-40A3-9E84-665BAD01936A}' MSI (s) (CC:34) [18:11:12:832]: Product Code from property table after transforms: '{68656F87-0B8B-40A3-9E84-665BAD01936A}' MSI (s) (CC:34) [18:11:12:832]: Product registered: entering maintenance mode MSI (s) (CC:34) [18:11:12:832]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine. MSI (s) (CC:34) [18:11:12:832]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is admin assigned: LocalSystem owns the publish key. MSI (s) (CC:34) [18:11:12:832]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is managed. MSI (s) (CC:34) [18:11:12:833]: MSI_LUA: Credential prompt not required, user is an admin MSI (s) (CC:34) [18:11:12:833]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'. MSI (s) (CC:34) [18:11:12:833]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'. MSI (s) (CC:34) [18:11:12:834]: Package name retrieved from configuration data: 'DataMovement.GatewayComponents.msi' MSI (s) (CC:34) [18:11:12:837]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (s) (CC:34) [18:11:12:837]: Machine policy value 'DisableMsi' is 0 MSI (s) (CC:34) [18:11:12:837]: Machine policy value 'AlwaysInstallElevated' is 0 MSI (s) (CC:34) [18:11:12:837]: User policy value 'AlwaysInstallElevated' is 0 MSI (s) (CC:34) [18:11:12:837]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is admin assigned: LocalSystem owns the publish key. MSI (s) (CC:34) [18:11:12:837]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is managed. MSI (s) (CC:34) [18:11:12:837]: Running product '{68656F87-0B8B-40A3-9E84-665BAD01936A}' with elevated privileges: Product is assigned. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding INSTALLLOCATION property. Its value is 'C:\Program Files\On-premises data gateway'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CONFIGFILESBACKUPLOCATION property. Its value is 'C:\Users\Admin\AppData\Local\Temp\bazdf5xs.ptj\GatewayComponents'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding IGNOREDEPENDENCIES property. Its value is 'ALL'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'ALL'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\ImmersiveControlPanel'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'. MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2820'. MSI (s) (CC:34) [18:11:12:838]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0 MSI (s) (CC:34) [18:11:12:844]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'b84c0fa883eaa949bfd01d04803279fd'. MSI (s) (CC:34) [18:11:12:844]: RESTART MANAGER: Session opened. MSI (s) (CC:34) [18:11:12:844]: TRANSFORMS property is now: MSI (s) (CC:34) [18:11:12:844]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'. MSI (s) (CC:34) [18:11:12:844]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'. MSI (s) (CC:34) [18:11:12:850]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming MSI (s) (CC:34) [18:11:12:851]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\Favorites MSI (s) (CC:34) [18:11:12:851]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (s) (CC:34) [18:11:12:853]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\OneDrive\Documents MSI (s) (CC:34) [18:11:12:853]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (s) (CC:34) [18:11:12:854]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Recent MSI (s) (CC:34) [18:11:12:855]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\SendTo MSI (s) (CC:34) [18:11:12:856]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Templates MSI (s) (CC:34) [18:11:12:856]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (s) (CC:34) [18:11:12:857]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Local MSI (s) (CC:34) [18:11:12:859]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\OneDrive\Pictures MSI (s) (CC:34) [18:11:12:860]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (s) (CC:34) [18:11:12:861]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (s) (CC:34) [18:11:12:862]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (s) (CC:34) [18:11:12:863]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (s) (CC:34) [18:11:12:864]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (s) (CC:34) [18:11:12:866]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (s) (CC:34) [18:11:12:867]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (s) (CC:34) [18:11:12:867]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (s) (CC:34) [18:11:12:868]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu MSI (s) (CC:34) [18:11:12:869]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\OneDrive\Desktop MSI (s) (CC:34) [18:11:12:871]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (s) (CC:34) [18:11:12:871]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts MSI (s) (CC:34) [18:11:12:873]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (s) (CC:34) [18:11:12:878]: MSI_LUA: Setting AdminUser property to 1 because the product is already installed managed and per-machine MSI (s) (CC:34) [18:11:12:878]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (s) (CC:34) [18:11:12:878]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (s) (CC:34) [18:11:12:878]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (s) (CC:34) [18:11:12:879]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Admin'. MSI (s) (CC:34) [18:11:12:879]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding Installed property. Its value is '00:00:00'. MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\105153fe.msi'. MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Windows\Installer\105153fe.msi'. MSI (s) (CC:34) [18:11:12:879]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (s) (CC:34) [18:11:12:879]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI MSI (s) (CC:34) [18:11:12:879]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install MSI (s) (CC:34) [18:11:12:880]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (CC:34) [18:11:12:880]: Machine policy value 'DisableRollback' is 0 MSI (s) (CC:34) [18:11:12:880]: User policy value 'DisableRollback' is 0 MSI (s) (CC:34) [18:11:12:880]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (s) (CC:34) [18:11:12:880]: PROPERTY CHANGE: Adding MsiUISourceResOnly property. Its value is '1'. === Logging started: 07/11/2025 18:11:12 === MSI (s) (CC:34) [18:11:12:882]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (CC:34) [18:11:12:883]: Checking in-progress install: install for same configuration. MSI (s) (CC:34) [18:11:12:883]: Suspended install detected. Resuming. MSI (s) (CC:34) [18:11:12:883]: PROPERTY CHANGE: Adding REINSTALL property. Its value is 'ProductFeature'. MSI (s) (CC:34) [18:11:12:883]: PROPERTY CHANGE: Modifying INSTALLLOCATION property. Its current value is 'C:\Program Files\On-premises data gateway'. Its new value: 'C:\Program Files\On-premises data gateway\'.Solved1.4KViews0likes4Comments