custom-visuals
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Power BI Report Server: Custom visuals from AppSource appear blank for some users but work for other
Hi Community, I am facing an issue with custom visuals in Power BI Report Server and would appreciate your guidance. Environment: - Power BI Report Server (on-prem) - Reports created in Power BI Desktop (for Report Server) - Authentication: Windows / Active Directory - Users have full access on the report server Custom visuals used (from AppSource / Get more visuals): 1. Bar and Line Chart with Table Publisher: Kishore Kadhirvelu 2. Advanced Linear Gauge Publisher: MAQ Software Issue description: After publishing the report to Power BI Report Server, these two custom visuals appear BLANK for some users, while the same visuals render correctly for other users. Important observations: - Built-in Power BI visuals work fine for all users - These Visual are free Visual - Only these two AppSource visuals show the issue - Users affected have full access to the report and folder - One user has two laptops: - On Laptop A: visuals display correctly - On Laptop B: the same visuals appear blank - No error message is shown; visuals are simply not rendered This indicates the issue might be client-machine or browser-related rather than report permissions. What I want to understand: 1. Is this a known limitation or compatibility issue with AppSource visuals in Power BI Report Server? 2. Are there any browser, security, or local machine settings that can cause custom visuals to not render? 3. Does PBIRS require additional configuration to support third-party visuals consistently? 4. Should this be handled by Power BI Report Server configuration, Desktop version alignment, or IT/security teams? Any guidance on root cause analysis or best practices for resolving this would be very helpful. Thanks in advance, Shubh Power-BI custom-visuals Virender Which are the "Security updates" in Power BI Report Server september 2025 Custom Image visual do not show images in Chrome browserSolved1.2KViews0likes3Comments