cqd telephony call quality
1 TopicMicrosoft CQD template - filter on few numbers RECEIVING calls only
Hello! I need to build a report based on CQD query and I managed to deploy some of the templates. I have trouble understanding how to filter this so that I only track calls coming in to 3 phone numbers that are essentially help center numbers. Should I filter them on "first" or on "second" phone number / UPN? I read this (https://learn.microsoft.com/en-us/microsoftteams/dimensions-and-measures-available-in-call-quality-dashboard), but that is so not clear so I am not sure if "first is caller" filter also gives me anything. Please help!809Views0likes3Comments