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streborxam
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Joined 4 years ago
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Power BI desktop force closes/crashes anytime I select the 'File' tab or try to save
For weeks now anytime I try to click on the 'File' tab or try to safe Powerbi desktop force closes/crashes. I will click 'File' and my blue cursor wheel will appear for a few seconds then the whole program will close. My error log notes the application crashing event: Application: pbidesktop.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FFBB0B23C75 Stack: Faulting application name: pbidesktop.exe, version: 2.124.1052.0, time stamp: 0xba025ef7 Faulting module name: msalruntime.dll, version: 0.0.0.0, time stamp: 0x6401c9b4 Exception code: 0xc0000005 Fault offset: 0x0000000000043c75 Faulting process id: 0x0x194C Faulting application start time: 0x0x1DA3E613BEB9F2B Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.124.1052.0_x64__8wekyb3d8bbwe\bin\pbidesktop.exe Faulting module path: C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.124.1052.0_x64__8wekyb3d8bbwe\bin\runtimes\win-x64\native\msalruntime.dll Report Id: fa8a11d3-ebe0-4937-8c7e-66d7b31d2465 Faulting package full name: Microsoft.MicrosoftPowerBIDesktop_2.124.1052.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: Microsoft.MicrosoftPowerBIDesktop My memory is around 13/15.8GB when running the program. It drops down to 11.5 GB after it crashes I tried clearing the cache and uninstalling and reinstalling Powerbi desktop. I referred the issue to my IT person but they could not resolve it. Is anyone else having this issue? Please advise on how to fix this.
