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Using Search to Find Answers and Unanswered Topics

In this support article, we cover the following topics:

  • Basic search
  • Advanced search
  • Surfacing unanswered topics

 

Before you start a discussion, use "Search" because another member may have already answered your question!

 

Basic search

Step One: Enter your search term in the "Search all content" textbox on the homepage.

 

Search bar.jpg

 

 

Auto-suggest helps accelerate your search by displaying results as you type search terms.  When you see the post or user you are looking for, just click it!

 

Search Auto Suggest.jpg

 

You can refine your search by "All community", "Knowledge base", or "Users".

 

If you can't find what you are looking for in Search, you can refine and narrow your results by using Advanced Search.

 

Advanced search

Step One: Place your cursor in the "Search all content" textbox and with no text populated, click Enter.

 

Search bar.jpg

 

 Step Two: Enter your Search term.

 

Advanced Search 1.jpg

 

 

Step Three: Choose your filters: Posts, Users, and Places. Then choose filters from the dropdowns shown below: Location, Author, Date, Metadata, Type of Post, or Contains.

 

 

Advanced Search 2.jpg

 

Step Four: Click Advanced.

 

Advanced Search 3.jpg

 

Step Five: Choose your Topics and Results per page selections.

 

Advanced Search 4.jpg

 

Step Six: Click Search and view results.

 

Advanced Search Results.jpg

 

Surfacing unanswered topics

 You can surface unanswered topics by using Advanced Search.

 

Step One: Place your cursor in the "Search all content" textbox and click Enter.

 

Basic Search.jpg

 

Step Two: Enter your Search Term.

 

Advanced Search 2.jpg

 

Step Three:  Choose your filters: Posts, Users, and Places. Then choose filters from these dropdowns: Location, Author, Date, Metadata, Type of Post, or Contains.

 

Advanced Search 1.jpg

 

 

Step Four: Click Advanced.

 

Advanced Search 3.jpg

 

Step Five: Choose your Topics and Results per page selections and check the Topics with no replies checkbox.

 

Topics with No Replies.jpg

 

Step Six: Click Search to view results.

 

Topics with No Replies Results.jpg

 

 

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Last update:
‎05-17-2023 05:41 PM
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