Using Search to Find Answers and Unanswered Topics

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In this support article, we cover the following topics:

• Basic search
• Advanced search
• Surfacing unanswered topics

Before you start a discussion, use "Search" because another member may have already answered your question!

Basic search

Step One: Enter your search term in the "Search all content" textbox on the homepage.

Auto-suggest helps accelerate your search by displaying results as you type search terms.  When you see the post or user you are looking for, just click it!

You can refine your search by "All community", "Knowledge base", or "Users".

If you can't find what you are looking for in Search, you can refine and narrow your results by using Advanced Search.

Advanced search

Step One: Place your cursor in the "Search all content" textbox and with no text populated, click Enter.

 Step Two: Enter your Search term.

Step Three: Choose your filters: Posts, Users, and Places. Then choose filters from the dropdowns shown below: Location, Author, Date, Metadata, Type of Post, or Contains.

Step Four: Click Advanced.

Step Five: Choose your Topics and Results per page selections.

Step Six: Click Search and view results.

Surfacing unanswered topics

 You can surface unanswered topics by using Advanced Search.

Step One: Place your cursor in the "Search all content" textbox and click Enter.

Step Two: Enter your Search Term.

Step Three:  Choose your filters: Posts, Users, and Places. Then choose filters from these dropdowns: Location, Author, Date, Metadata, Type of Post, or Contains.

Step Four: Click Advanced.

Step Five: Choose your Topics and Results per page selections and check the Topics with no replies checkbox.

Step Six: Click Search to view results.