08-21-2023 09:43 AM
WELCOME TO FP20 ANALYTICS CHALLENGE “IT Help Desk Analysis"
Welcome to FP20 Analytics Challenge 8! With this challenge, we are going to analyse
IT service ticket data to build our own operational dashboards to measure metrics
over time. Your dashboard will help the organization identify automation candidates,
optimize usage, and reduce costs.
Within this challenge, you are presented with a reliable dataset that shows the IT
tickets data and Agents’ profiles for a fictitious company that you work for. You will
provide your actionable insight into your organization trends, usage patterns,
systems behaviours, service level agreement etc. It will help our IT department to
stay up to date with industry developments.