unable to render paginated reports

[Kat12345]

Hi everyone

i am facing an issue with Power BI paginated reports. Some users can see the report and some cannot and view this error message? (viewers have a PBI free license). Any idea of the issue and how to solve it? 

thank you very much

[garythomannCoGC · Accepted solution]

Hi Kat, I have not seen this error before.  I assume that the report is running on the PBI Service?  Can you post a screenshot of the 'Show technical details' link?

[v-yangliu-msft · Accepted solution]

Hi  @Kat12345 ,

This may be related to your use of the database, if your database is cloud, your users are free can see the paginated report, if your database exists local, then only your local users can view, external users can not view, you need to see whether these users have access to the database.

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Kat12345 · Accepted solution]

hi Gary, finally we found the issue, it was due the permissions. Thx for your support. Have a nice day

[v-yangliu-msft · Accepted solution]

Hi  @Kat12345 ,

This may be related to your use of the database, if your database is cloud, your users are free can see the paginated report, if your database exists local, then only your local users can view, external users can not view, you need to see whether these users have access to the database.

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[garythomannCoGC · Accepted solution]

Hi Kat, I have not seen this error before.  I assume that the report is running on the PBI Service?  Can you post a screenshot of the 'Show technical details' link?