Forum Discussion

BIXL's avatar
BIXL
Icon for Resolver I rankResolver I
9 years ago
Solved

unable to pen support ticket

Hello, I have a trial pro version. when I try to publish from Power BI Desktop I get : "publishing failed for unknown reason". (this is the first time for me) I searched and found some similar pr...
  • BIXL's avatar
    BIXL
    9 years ago

    Well,I finally realized (after talking to the support team), that even when I have a pro account, I can open support ticket only if that user is set to be the domain administrator.

    after setting that I can now open a ticket for my case (publishing with unknown error).

    I think It would be nice to update the support site for cases like mine, so at least a member won't see  an annoying  message like "you don't have a pro account" when you do have one. 

     

    Thanks

v-micsh-msft's avatar
v-micsh-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi BIXL,

Apologize for the late response.

So what is your current situation?

Just from the last result, it seems that the contact support page would need some time to update the license information.

I will try to confirm with the others, see if they could offer any further helpful information on this.

Regards

BIXL's avatar
BIXL
Icon for Resolver I rankResolver I
9 years ago

Well,I finally realized (after talking to the support team), that even when I have a pro account, I can open support ticket only if that user is set to be the domain administrator.

after setting that I can now open a ticket for my case (publishing with unknown error).

I think It would be nice to update the support site for cases like mine, so at least a member won't see  an annoying  message like "you don't have a pro account" when you do have one. 

 

Thanks