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AdiTedjasukmana's avatar
AdiTedjasukmana
New Member
8 years ago
Solved

unable to load the model in Subscription Email Sent

Hi there,

 

I have set a subscibtion on PowerBI. It has been working well until a couple weeks ago, it starts to randomly send me a report with "Something went wrong - Unable to load the model" error msg. 

 

As the email subscibtion sent as an image (png), I could not check the technical detail.

 

 

My refresh is scheduled to run daily at 5AM. When I click to go to report to check the technical details, the report actually loads fine. 

 

Could anyone please advise what I can do to fix this problem?

 

 

Need Help
  • Anonymous's avatar
    Anonymous
    8 years ago

    AdiTedjasukmana,


    Have you checked that if there are any errors in Refresh History in Power BI Service? Are you able to manually refresh the dataset in Power BI Service?

    Additionally, how about you delete the subscription and re-create the subscription?

    Regards,
    Lydia

10 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    AdiTedjasukmana,


    Have you checked that if there are any errors in Refresh History in Power BI Service? Are you able to manually refresh the dataset in Power BI Service?

    Additionally, how about you delete the subscription and re-create the subscription?

    Regards,
    Lydia

    • AdiTedjasukmana's avatar
      AdiTedjasukmana
      New Member
      8 years ago

      I did check the history but everything seems to be fine. 

       

      I will try your other suggestion to remake the subscription and monitor it for a few days. 

       

       

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    I also am experiencing this issue.  I have a report with four tabs that each have a subscription set up to send weekly.  All four sent fine for the first two weeks, the third week I had two have this error when the PNG was sent, and this week I had one with the error.