twice email when alert is triggerd

[Pikachu-Power]

Hello everyone,

In power bi service it is not possible to add emails when an alert is triggered. It is recommended to configure it via power automate. So i did.

I have a very simple flow that sends an email to five different colleagues when a power bi alert is triggered: 

At the beginning it runs without problems. But after some days everyone gets the emails twice (same email with the same alert). I dont see any possibility to change that. 

In power bi service i said for the alerts just one alert in 24 hours. So i suppose it must be a mistake in power automate?

Any help is appriciated.

[Pikachu-Power]

The flow is nothing special (no attachments or something else):

[shaynewill31]

Hi guys,

I've just tested it but sometimes encountered the issue, sometimes it did not happen.

May I know if anyone got the issue resolved yet?

[HashamNiaz]

Hi @Pikachu-Power !

Ok, so this is a data driven flow. So once data event is occuered it will trigger the flow.

Did you use this flow in your Power BI Service in aother step as well ? Please share how you configure Alert steps in Power BI Service.

[Pikachu-Power]

I created a card in power bi desktop and put it on dashboard in service. And adjusted the warning:

 

Also no special things so far.

[HashamNiaz]

Hi @Pikachu-Power !

Yeah, i didn't noticed anything strange in both configurations. Let's try to run the flow manually to see if it sends 2 emails as well. You can do this by cliking on the flow & execute run.

Regards,

Hasham

[Pikachu-Power]

Hi,

Yes I tried it manually two times... I always get two e-mails at the same time 😐

[HashamNiaz]

Hi @Pikachu-Power !

May be raise a ticket with Power Automate team, it seems wierd to get same email twice when running a flow only once.

Regards,

Hasham

[Pikachu-Power]

No ideas from the Power Automate Team. Maybe this Alert concept should be revised in Power BI Service. Send an Alert to more colleages with power automate is associated with many problems. 

[HashamNiaz]

Hi @Pikachu-Power !

Did the users receives same Alert email at the exact time meaning both email 1 & email 2 arrives at exact same time. Or they arrive at different time but each day they have similar time of arrival.

Regards,

Hasham

[Pikachu-Power]

In Power Automate the execution time is the same (same alert flow was executed twice). But the emails arrived one minute apart.

[HashamNiaz]

HI @Pikachu-Power !

It might be a possiblity that, flow is triggering twice first from with in Power BI Service when alert is generated & then later on in the second step where you triggered email flow.

Regards,

Hasham

[HashamNiaz]

Hi @Pikachu-Power !

Please post screen shot of your flow in Power Automate. It seems somehow the email frequency is modified.

Regards,

Hasham