Forum Discussion
text visualization not consistance for all users
I got is solved, so share a solution.
The root cause of the issue is a custom font used in desktop. The users who do not have this font installed on their machines may find the different font when looking at the report published to service. In case the font is not installed, the default font specified in a browser setting is used. Different font may have a different size and can cause text wrapping or objects misaaligment
Do you mean the screen diagonal or the resolution? The resolution was the same 1920 x 1080.
Hard to belive screen size can be a reason. If yes it would be a serious bug
Community SupportHi Anonymous ,
Sorry, I mean resolution.
How about logging in your accounts on each other's machine? Maybe you can find the problem.
Best regards,
Lionel Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
I got is solved, so share a solution.
The root cause of the issue is a custom font used in desktop. The users who do not have this font installed on their machines may find the different font when looking at the report published to service. In case the font is not installed, the default font specified in a browser setting is used. Different font may have a different size and can cause text wrapping or objects misaaligment