Forum Discussion
text visualization not consistance for all users
Some users experience different behavour when looking at the same report and vizualisation published to Service. For some of them text is not allign and font is not the same. In Desktop looks ok. The text (custom font) window is a popup triggered by a bookmark. Can't get it fixed. Any idea?
I got is solved, so share a solution.
The root cause of the issue is a custom font used in desktop. The users who do not have this font installed on their machines may find the different font when looking at the report published to service. In case the font is not installed, the default font specified in a browser setting is used. Different font may have a different size and can cause text wrapping or objects misaaligment
7 Replies
- nickyvv
Most Valuable Professional
Do the users have the same browser? I'm not sure if and how custom fonts are supported here.
Does the bookmark show a report page tooltip?
