Forum Discussion

kadirkkkk2's avatar
kadirkkkk2
Frequent Visitor
8 months ago
Solved

template app - unable to load report error

I use template apps to install my designs to my or other tenants. In some of my reports although i get no error on my template app workspace installed app report gives error when i click on app or t...
Need Help
  • v-menakakota's avatar
    v-menakakota
    8 months ago

    Hi kadirkkkk2 ,

    Thanks for reaching out to the Microsoft fabric community forum.

    Thanks for sharing what you tried and the results you observed. Even though it’s frustrating, this kind of feedback is really valuable because it confirms that the issue isn’t caused by a specific visual or model object, but likely by hidden or corrupted metadata in the report.

    Your approach of creating a new blank report and copying the content over is a practical workaround and will definitely help others who run into the same “Unable to load report” issue with template apps. Hopefully this saves some time for anyone facing a similar situation.

    Best Regards, 
    Community Support Team 

Amar_Kumar's avatar
Amar_Kumar
Super User
8 months ago

kadirkkkk2 

This is a known Power BI template app issue. Publish and promotion succeed, but the report fails to load after app installation due to unsupported or broken objects. This is not caused by your steps.

Common causes:

  • Tenant-specific or unsupported data sources (DirectQuery, personal gateways)

  • Azure Maps or non-certified custom visuals

  • Hidden broken references (tooltips, hidden pages, deleted fields still used)

  • Field parameters or report-level measures with external models

  • RLS roles without default user mapping

What to do:

  1. Test with a minimal report

  • Copy the report

  • Keep only one simple table visual

  • Publish and install the template app

  • Add visuals back one by one to find the failing object

  1. Remove Azure Maps and custom visuals

  • Replace with standard visuals and retest

  1. Re-publish clean

  • Delete the dataset from workspace

  • Re-publish the report

  • Recreate and promote the app again

  1. Test without RLS

  • Temporarily remove RLS

  • Install app and test

  • Re-add RLS later

Important:

  • Activity ID confirms a service-side failure

  • Without Microsoft support, backend cleanup is not possible

  • Template apps are fragile for complex reports

Workaround:

  • Keep template apps simple

  • Avoid Azure Maps and advanced features

  • Use normal apps for complex reports

kadirkkkk2's avatar
kadirkkkk2
Frequent Visitor
8 months ago

It's so dramatic that,

I deleted all the pages

Deleted all the tables and all the measures

Opened power query and deleted what i see

 

But error still appears

 

So now i'm going to create a blank report and copy all the contents from old to blank

Thanks anyway

  • v-menakakota's avatar
    v-menakakota
    Community Support
    8 months ago

    Hi kadirkkkk2 ,

    Thanks for reaching out to the Microsoft fabric community forum.

    Thanks for sharing what you tried and the results you observed. Even though it’s frustrating, this kind of feedback is really valuable because it confirms that the issue isn’t caused by a specific visual or model object, but likely by hidden or corrupted metadata in the report.

    Your approach of creating a new blank report and copying the content over is a practical workaround and will definitely help others who run into the same “Unable to load report” issue with template apps. Hopefully this saves some time for anyone facing a similar situation.

    Best Regards, 
    Community Support Team 

    • v-menakakota's avatar
      v-menakakota
      Community Support
      8 months ago

      Hi kadirkkkk2 ,

      Could you let me know if it was successful after creating the blank page? Also, please confirm if the error still appears.

      Best Regards, 
      Community Support Team

      • v-menakakota's avatar
        v-menakakota
        Community Support
        8 months ago

        Hi kadirkkkk2 ,
        Could you let me know if it was successful after creating the blank page? Also, please confirm if the error still appears.

        Best Regards, 
        Community Support Team