Forum Discussion

karrywei's avatar
karrywei
Regular Visitor
3 years ago

slow loading reports in web

hello all,   I just noticed all my reports (less than 20 reports) are taking long time to load in the web page (https://app.powerbi.com/), since the beginning of Apr, 2023. and before Apr, everythi...
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karrywei's avatar
karrywei
Regular Visitor
3 years ago

Hello visheshjain ,

 

Thank you for your suggestion. But I'm not using gateway, all my reports are on-premises, so gateway is not needed.

 

Moreover, I also noticed some font colors and line colors were also 'automatically' changed by power bi service, very strange 😵

 

Thank you

Wei

  • visheshjain's avatar
    visheshjain
    Impactful Individual
    3 years ago

    Hi karrywei,

     

    Please can you clarify for us, that the refreshes you are talking about are they PBI Service refresh or PBI Desktop refresh?

    • karrywei's avatar
      karrywei
      Regular Visitor
      3 years ago

      hello visheshjain

       

      It's the PBI service, not the desktop. the same reports runs pretty fast in desktop.

      • visheshjain's avatar
        visheshjain
        Impactful Individual
        3 years ago

        Hi karrywei,

         

        The desktop refreshes will always be faster, as they depend on the specs of your machine.

         

        I had a question in regards to your current and a previous response, that if you are talking about the refreshes in PBI Service, how are you refreshing without a gateway?

        Do you have data coming from some cloud source that does not require a gateway? If yes, then please also check if the same source is being used in refreshing multiple reports at the same time or not.

         

        This is all that I can think of, that you can do until MS upgrades its infrastructure.