sharing to external users

[Anonymous]

when i am sharing to external users by inviting through email .faing below error any idea . If  iam not having any access ?

Something went wrong

Failed to send email to invite users. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

[GilbertQ]

Hi there

Is it an external email address?

If possible to share a screenshot of the error

[Anonymous]

YES IT is external email address :

Failed to send email to invite users. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity IDfda0ed3f-c0f5-4706-b112-112d8216ad14
Request IDb234762f-3ee4-199f-dd8d-c01c5f59a47a
Correlation IDafce999c-25dc-eba2-9ab2-27d68c319729
Status code400
TimeThu Jan 10 2019 16:06:02 GMT-0600 (Central Standard Time)
Version13.0.7840.225
Cluster URIhttps://wabi-us-east2-redirect.analysis.windows.net

[GilbertQ]

I would suggest logging a support ticket, as I too cannot see anything in the error message that is of value.

https://powerbi.microsoft.com/en-us/support/pro/

[Anonymous]

@GilbertQ : i raised the support ticket but no response . Is there any other way to get answer?

[GilbertQ · Accepted solution]

Hi @Anonymous

When you logged the support request you should have received an email which you can use to reply to and follow up?

[Anonymous]

@GilbertQ  : i am not sure why i am not receiving any emails . Just now i created the ticket again but didnt receive any email.

Any thoughts on this?

[GilbertQ]

Hi there

I would expect to receive an email.

Did you not get a Ticketnumber

[Anonymous]

ok sure