registering gateway failed

Hi pxsam,

In addition, please check if you have installed old On-Premises gateway on this server before. If that is a case, please uninstall it completely and reinstall the latest On-Premises gateway.

Also please check below log files around the time that the error throws out to find the detail error message:

Installer logs: %localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs: %localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs: C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

Please post the detail error log for our analysis if possible. Also you can use Fiddler to monitor to monitor HTTP traffic between Power BI Service and client machine when you register the gateway.

If you have any question, please feel free to ask.

Best Regards,
Qiuyun Yu