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avinaash
Advocate II
Advocate II

"GatewayName" is configured correctly but is unreachable due to local network connectivity problems

When I open my "On-premises data gateway” and sign into it, I get the below error.
avinaash_0-1691911474220.png

 

And all my datasets are failing with the below error.

avinaash_1-1691911582356.png


Please kindly help me in troubleshooting this issue.

Edit:

I was searching for similar issues across internet. Some of them suggested to upgrade the OPDG to the latest version. But upgrading the OPDG didn't work too.

4 REPLIES 4
sergej_og
Super User
Super User

Did your Gateway worked before without any issues. Gateway is registered in Service before and you can see this gateway (not running at the moment)?
After update to July 2023 version gateway is broken?

GilbertQ
Super User
Super User

Hi @avinaash 

 

Your gateway will need to have access to the internet. 

 

Once that is done also check the network settings on your gateway should be set to use HTTPS mode as shown below.

 

GilbertQ_0-1691964852244.png

 

Once that is done it should then work.





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Hi @GilbertQ ,
Thanks for the reply.
I just checked.
1. The gateway has access to the internet.
2.  The gateway is alreaduy set to use HTTPS mode.

Hi @sergej_og 

 

From your screenshot it says that the Gateway cannot connect to the Internet. Could you make sure that the Power BI Service account is running as a Local System account?

 

GilbertQ_0-1692075120448.png

 





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