"Certificate not authenticated successfully" error message

[Anonymous]

Hi community,

After weeks/months of Power BI working good, we are all of the sudden getting a security certificate error that prevents us from joining the service.

If the session is “active”, meaning you asked the service not to log you out, then no problem to use it … however if for any reason you need to re-login the error jumps up.

This is a screen shot of the error message in the web:

And getting the same error in Power BI Desktop as well when trying to publish ... where after showing the error message it redirects to this:

I honestly have no clue of what might be wrong here ... appreciate any insights anybody can provide.

Thanks

Esteban

[LucLabelle · Accepted solution]

Hi,

Talk to your network administrators. It's an internalt network  issue. They seem to be using SkyHigh. Here is some documentation on it : https://www.skyhighnetworks.com/

I hope this helps,

Merci

[Anonymous]

Thanks @LucLabelle.

After a couple of days my IT org found the issue, we had to reinstall a number of certificates and it is now working again.

Esteban

[Hrsh_Singh]

could you please help me with? If you can let me know how it was done and what certificates were reinstalled. I need urgent help