Forum Discussion

schmikli's avatar
schmikli
Helper II
9 years ago

personal gateway down?

I just found out my gateay was offline. I tried restarting it and it tried to connect to my pc (pc login). It simply pass this stage. So I installed the latesd version of the gateway. It is active a...
Need Help
ankitpatira's avatar
ankitpatira
Community Champion
9 years ago

schmikli I would say try by troublshooting it as per shown here.

schmikli's avatar
schmikli
Helper II
9 years ago
I deinstalled everything I could find. Even pbi desktop.. it simply refuses to install the personal gateway. It does install the on premises gateway. However, i did not succeed in changing the gateway from personal to on premises in the pbi web version.
  • v-sihou-msft's avatar
    v-sihou-msft
    Microsoft Employee
    9 years ago

    schmikli

     

    What do you mean "refuses to install the personal gateway"? Can you select "Personal Gateway" during installation?

     

     

    Also if you want to use on-premise gateway, please add the data source in "Manage Gateway" first, then go to dataset setting to see if you can change it from personal gateway to data gateway.

     

    Regards,

     

    • schmikli's avatar
      schmikli
      Helper II
      9 years ago

      If I run that option, it returns ith the message it cannot install the gateway. It reports Please uninstall the Microsoft Data Management Gateway before continuing.

      However, I have cleaned up everything through the normal channels (windows uninstall followed by cc cleaner). There should be nothing left..:smileymad:

      If I take the other option, om premis gateway, it runs through the first part after confirming this choice but then it just stops the installation and there is nothing ...

      I have worked with the personal gateway for pbi only until the beginning of september without issues. Weird this simple install gets so complicated.

       

      • schmikli's avatar
        schmikli
        Helper II
        9 years ago
        I may have found the root cause. The service as installed does not like to run under local account. If I force it to, I could get a new on premise gateway installed. But I made a new admin user to test it so I will need to check if this is the same solution for both personal an on on premise with my own account.