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elads's avatar
elads
Helper III
5 years ago
Solved

on premises data gateway doesn't work

Hi, I get the following message and do not understand why? Can anyone help?   
Need Help
  • elads's avatar
    elads
    5 years ago

    Hi NimaiAhluwalia 


    The problem has been resolved!

    Here's what I did:

     

    1. Removing and Reinstalling the latest version of the Power Bi Desktop
    2.  Replacing the user who runs the on-premises gateway service to Local system
    3.  republished the report to the cloud.

     

elads's avatar
elads
Helper III
5 years ago

Hi NimaiAhluwalia 

I am a Pro user How can I open a ticket to support?

Because I clicked on the "Support ticket" earlier and I got here.

NimaiAhluwalia's avatar
NimaiAhluwalia
Continued Contributor
5 years ago

Hello elads 

 

perfect click on it you will be guided to the power platform and keep the error screenshot handly as you will require it to upload and they will contact you via phone and email

 

have a look at this

https://powerbi.microsoft.com/en-us/blog/how-to-create-a-service-request-to-contact-power-bi-support/

 

Also after clicking above this page will be opened

Then type something on the search and click on the highlighted below.

 

Fill the details below and raise a ticket

IF MY SOLUTION HELPED YOU PLEASE DO HIT A LIKE AND ACCEPT IT AS A SOLUTION IF IT SOLVES YOUR ERROR!