Forum Discussion

elads's avatar
elads
Icon for Helper III rankHelper III
5 years ago
Solved

on premises data gateway doesn't work

Hi, I get the following message and do not understand why? Can anyone help?   
Need Help
  • elads's avatar
    elads
    5 years ago

    Hi NimaiAhluwalia 


    The problem has been resolved!

    Here's what I did:

     

    1. Removing and Reinstalling the latest version of the Power Bi Desktop
    2.  Replacing the user who runs the on-premises gateway service to Local system
    3.  republished the report to the cloud.

     

_sfrost's avatar
_sfrost
Icon for Solution Specialist rankSolution Specialist
5 years ago

elads 

Did you recently try to perform your server machine (the machine where gateway is installed) cloning? 

If so, check if the cloned machine has gateway installed too. 

Uninstall the gateway from the cloned machine and try to refresh the dataset again.

 

Did I answer your questions? Give a thumbs up and accept this post as solution!

elads's avatar
elads
Icon for Helper III rankHelper III
5 years ago

_sfrost 

The machine has not been duplicated.
Can anyone remote to the server and check?