Forum Discussion

rerangel's avatar
rerangel
Helper I
8 years ago

on premise gateway Invalid credentials

Hi  I have a Sql Server running ok. I have Windows Domain admin credentials.  I installed the gateway in a VM with windows server 64 bits succesfully. I have Power bi Pro licence and i am the admi...
GilbertQ's avatar
GilbertQ
Super User
8 years ago
Hi there,

If you have a power bi pro licence. I would log a support request and they can find out exactly what is going wrong. As I'm not sure what else could be causing it to fail.
rerangel's avatar
rerangel
Helper I
8 years ago

Hi 

I found the problem with de invalid credentials error. The plataform where de VM (windows DC and the VM for the on premise gateway) ,  run is Linux. And the IT guy has a linux based proxy  call Zentian. 

 

We disconnect Zentian, and the on premise  gateway run smoothly. 

We prove that this linux based software has his issues with the gateway. 

So, the IT guy conect a Patch cord from a NIC from the SQL server VM and the Powerbi gateway VM. And from the last  one,  another patch cord  to the router the get the wan. 

 

So, the gateway VM doesnt past trought the Zentian proxy. 

 

Problem solved. 

 

 

 

  • GilbertQ's avatar
    GilbertQ
    Super User
    8 years ago
    That is great news, glad you found the issue and you got the Gateway working!