Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

narratives not working when viewed as a service

 I can view the Narrative Science results in my desktop but all of a sudden they return blanks when viewed as a service. Any ideas of what can be happening?:mansad:
Need Help
  • Anonymous's avatar
    Anonymous
    8 years ago

    I asked the owners of the app about this issue and they suggested to delete the app imported from the store and replace it with the app from their site and all is fine now...

    "We believe there may be an issue with our extension file that is downloaded from the MicroSoft store. Can you try downloading another one from our Narrative Science website here? Then uninstall the other extension file and use the new one"

     

Anonymous's avatar
Anonymous
Not applicable
8 years ago

I asked the owners of the app about this issue and they suggested to delete the app imported from the store and replace it with the app from their site and all is fine now...

"We believe there may be an issue with our extension file that is downloaded from the MicroSoft store. Can you try downloading another one from our Narrative Science website here? Then uninstall the other extension file and use the new one"

 

mhammo's avatar
mhammo
Icon for Helper I rankHelper I
8 years ago

Awesome, thank you. I will try that.