manual refresh stuck

[NewbieJono]

i triggered a manual refresh 2 hours ago, but it is still refreshing. when will it cancel itself or fail?

it normally only takes 2 mins

[NewbieJono]

yes republished, no the data soure is on sharepoint 

[SivaMani]

Refer to this case - https://community.powerbi.com/t5/Service/How-to-cancel-refresh/m-p/1072944

Try someone to take over the dataset. If still no luck, raise a support ticket.

Here is a Power BI Idea for the cancel dataset refresh feature. You can vote for this idea - https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/34788757-stop-dataset-refresh

Best Regards,
Siva Mani
Proud to be a Super User!
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[SivaMani]

@NewbieJono, try to republish the Dataset and see if that helps.

Best Regards,
Siva Mani
Proud to be a Super User!
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[NewbieJono]

Thats just seems to hang in power bi desktop.

[SivaMani]

@NewbieJono, Did you try to republish the dataset?

What's the data source? are you using On-Premise Gateway?