Forum Discussion
getting blank screen while creating subscription to onedrive
I am trying to create subscription of a PowerBI report to Onedrive. But when i click on subscribe and then choose one drive from dropdown, it gives me a white page, it does not load to the page where i can authenticate Onedrive or to choose Onedrive folder. Previously i was able to do the same, but since last week i am not able to do it.
i tried below options as well. but still issue not resolved.
- Switched browsers (Edge and Chrome)
- Used Incognito/InPrivate mode
- Cleared browser cache
could you please check and help me on this.
Hi krissrikanth,
This looks less like a report issue and more like the OneDrive/SharePoint picker or authentication step is not loading correctly inside the Power BI subscription dialog.
Since you already tried different browsers, InPrivate/Incognito, and clearing cache, I would also check:
- Allow third-party cookies temporarily.
- Set browser tracking prevention to Balanced, not Strict.
- Disable ad-block/privacy extensions for Power BI, OneDrive, and SharePoint sites.
- Make sure pop-ups are allowed for app.powerbi.com.
- Confirm you can open OneDrive in the same browser session with the same account.
Also check the feature requirements and limitations. Microsoft documents that OneDrive/SharePoint report subscriptions require the workspace to be backed by Premium capacity or equivalent Fabric capacity, tenant subscriptions enabled, and Contributor or higher permissions to the workspace. It also notes limitations such as B2B guest users and PPU-only accounts not being able to choose OneDrive/SharePoint.
Documentation:
Send large report subscriptions to OneDrive or SharePointIf all requirements are met and the picker still opens as a blank page, I would raise a Microsoft support ticket. Include:
- Browser and version
- Tenant/workspace region
- Report/workspace details
- Exact timestamp
- Screenshot
- F12 browser console/network errors if available
Given that multiple users are reporting the same OneDrive subscription blank page recently, this may be a service-side issue rather than something specific to your report.
4 Replies
- Parchitect
Solution Sage
Hi krissrikanth,
This looks less like a report issue and more like the OneDrive/SharePoint picker or authentication step is not loading correctly inside the Power BI subscription dialog.
Since you already tried different browsers, InPrivate/Incognito, and clearing cache, I would also check:
- Allow third-party cookies temporarily.
- Set browser tracking prevention to Balanced, not Strict.
- Disable ad-block/privacy extensions for Power BI, OneDrive, and SharePoint sites.
- Make sure pop-ups are allowed for app.powerbi.com.
- Confirm you can open OneDrive in the same browser session with the same account.
Also check the feature requirements and limitations. Microsoft documents that OneDrive/SharePoint report subscriptions require the workspace to be backed by Premium capacity or equivalent Fabric capacity, tenant subscriptions enabled, and Contributor or higher permissions to the workspace. It also notes limitations such as B2B guest users and PPU-only accounts not being able to choose OneDrive/SharePoint.
Documentation:
Send large report subscriptions to OneDrive or SharePointIf all requirements are met and the picker still opens as a blank page, I would raise a Microsoft support ticket. Include:
- Browser and version
- Tenant/workspace region
- Report/workspace details
- Exact timestamp
- Screenshot
- F12 browser console/network errors if available
Given that multiple users are reporting the same OneDrive subscription blank page recently, this may be a service-side issue rather than something specific to your report.
v-dineshyaCommunity Support
Hi krissrikanth ,
Thank you for reaching out to the Microsoft Community Forum. could you please try the proposed solution shared by Parchitect ? Let us know if you’re still facing the same issue we’ll be happy to assist you further.
Regards,
Dinesh
- v-dineshya
Hi krissrikanth ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. And, if you have any further query do let us know.
Regards,
Dinesh
mluckingAdvocate I
Parchitect we are experiencing the same issue that when onedrive is selected it shows a blank screen. Microsoft has published a workaround however it does not work unless people have edit permissions to models which we do not allow for most of our users and we don't want to enable that in order for this workaround to work. Are there any other solutions or timeline for a fix?