Forum Discussion

powerbi_desa's avatar
powerbi_desa
Frequent Visitor
2 years ago

former email subscriptions now gets the error EmailSubscriptionExternalUsersNotAllowed

I have multiple email subscriptions to @myOrganization.net emails and Power Bi licensed user emails, and as start getting an email with the error:

There was an error with your subscription "here_is_the_subscription_name" and it could not be delivered

You are receiving this email because there was an error with a subscription to Power BI Dashboard "here_is_the_dashboard_name" created by you

 

 

EmailSubscriptionExternalUsersNotAllowed

This subscription will no longer be delivered to the following External users because the workspace requires a premium license: [email protected], [email protected]

 

 

Also, if I create a new subscription from a report or panel located in the same workspace that used to work, and also from a new one, I instantly get the error: Free users or groups can only subscribe to rdlreport backed by Premium capacity.  and a link to this page: https://learn.microsoft.com/en-us/power-bi/collaborate-share/end-user-subscribe?tabs=creator#subscribe-others

Both old an new workspaces are premium capacity, they have the diamond icon with a person of Premium Per User License capacity mencioned here https://learn.microsoft.com/en-us/power-bi/consumer/end-user-license#find-out-if-you-have-access-to-premium-capacity

What happened these days is that the licenses expired, we continued with free licenses, and we already have the new licenses in use

So, users with licenses continue to receive subscription emails, but @myorganization.net no longer ¿any clue to solve this?

 
 

 

Need Help

6 Replies

  • octqv's avatar
    octqv
    Regular Visitor
    2 years ago

    Hi, 

    Any news regarding this problem? I've just encountered it while trying to set up a new subscription to a dashboard. I have a few Guest Users in my organisation who receive subscriptions, even though they do not have a PowerBi License, they're only getting previews of the report, no acces, no nothing. 
    The old subscriptions still work, but it won't let me create a new one or modify the ones that work by adding a new (unlicensed) e-mail address. It used to work just fine, as I created a new subscription to non-organisational / non-licensed users just a week ago.

    Thanks!

    • powerbi_desa's avatar
      powerbi_desa
      Frequent Visitor
      2 years ago

      It seems that we have the same problem,
      My users with unlicensed e-mail address too only gets previews of the report, no acces, no nothing.
      but in my case they stopped receiving them

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi,powerbi_desa 

    Regarding the issue you raised, my solution is as follows:

    1.First, check for licensing issues: when the license expires and you continue to use the free license, it can cause the subscription to fail. Even if you now have a new license, your subscription may still be affected by the last misstep. Make sure that all users involved have the appropriate Power BI Pro or Premium Per User (PPU) licenses.

    Here is a screenshot of the official documentation:

    Email subscriptions for reports and dashboards in the Power BI service - Power BI | Microsoft Learn

     

    2.Second, based on your error, the subscription can't be delivered to external users because the workspace requires a premium license. Make sure that the external user has the necessary licenses, or consider giving the necessary licenses to the external user.

    Here is a screenshot of the official documentation:

    Distribute content to external guest users with Microsoft Entra B2B - Power BI | Microsoft Learn

     

    3.Then, check to see if you reach your subscription limit: there might be a limit to the number of subscriptions per report or dashboard. Check that you've reached the maximum limit and try to reduce the number of subscriptions

    Here is a screenshot of the official documentation:

    FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Learn

     

    4.Finally, check that the subscription feature is disabled: Your organization may have disabled the subscription feature for external users.

    Here is a screenshot of the official documentation:

    Export and sharing tenant settings - Microsoft Fabric | Microsoft Learn

     

    Best Regards,

    Leroy Lu

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • powerbi_desa's avatar
      powerbi_desa
      Frequent Visitor
      2 years ago

      Thanks for your answer
      I checked for licensing issues by remove and get back my own PPU licence, and also went whe workspace to PRO and back to License capacity:Premium Per User - Reserved

      I do not subscribe external users, no B2B user. I subscribed via email to licensed users and they always received their emails, but free members stopped receiving them.

      those subscriptions are below the limit

      To subscribe others I meet the 3 requirements: My PPU licence, the others are part of the organization, the workspace has premium capacity whit a diamond with a person icon, Here is a screenshot of the official documentation where I get this:

       

      • octqv's avatar
        octqv
        Regular Visitor
        2 years ago

        Any update regarding this problem?